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*I cannot set up "Wi-Fi Auto Connect" : Install software on your computer. COMMENT: It must be OK, because I can print from my laptop. *Connection check: The Wi-Fi/network connection is OK *Wi-Fi network Summary: connection : Excellent Here is more information that might be useful. Might the problem be within my computer? Maybe there is a setting that I need to change that would allow the printer to "see" the laptop? I do not know what was downgraded or why.Īs I mentioned in my original message: This all worked seamlessly until Dell Tech Support had to tweak my computer. I could be wrong, but I think the pertinent piece of information in the screenshot, above, is "DOWNGRADED". Check that the computer is connected to the network and try again") and "wsd" (not sure what wds is, but I pushed the button on my router and it blinked, but the printer didn't recognize it.) I have tried both wifi ("Computer not found. The problem remains that my printer does not "see" my computer. Regardless: My computer always "knows" that the printer is there and from my computer I can print and scan with no problems (with both wifi and ethernet cable - though I have disconnected the ethernet cable). I have uninstalled/removed the software and reinstalled it several times, each time using a different tact (with the CD bypassing the CD and going straight to the website CD then website for updates, etc). (I apologize for the delay in replying (Life)) Thank you for your prompt response to my query.
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I have been struggling with this for months. It didn't help anymore the second time than it did the first.Īlso, when I use the printer scan button, the ADF does not work. I have reset my printer to factory and started over a couple of times. Partially through the process I got this message: Status Downgraded (It cannot be updated) I found an Epson Firmware Update for my printer. The printer, the router, the computer are all within 12 inches. (I can use the scan button and send the image to a thumb drive.) For a long time, it worked fine, then I had some tech support done on my computer and the printer has not seen my computer since. I cannot use the scan button on my printer and send the image to my computer. PROBLEM: My printer no longer can "see" my computer. I can print and scan fine using the computer via wi-fi.